Pet-friendly hotel with 3 restaurants connected to a rail/subway station in Hannover This smoke-free hotel features 3 restaurants, 2 bars/lounges, and 2 coffee shops/cafes. WiFi in public areas is free. Additionally, a snack bar/deli, coffee/tea in a common area, and a TV in a common area are onsite. Weekly housekeeping is available. Elaya hotel hannover city offers 40 accommodations with iPads and complimentary bottled water. Each accommodation is individually decorated. 40-inch flat-screen televisions come with digital channels.
Bathrooms include bathtubs or showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Hypo-allergenic bedding, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided weekly.
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Amenities
TV
Security/Safety
Sports/Activities
Bedding/Linens
Wellness Facilities
Fireplace/Heating
Restaurant
Bar
Guest Services
Breakfast
Child Friendly
Internet
Laundry
Policies
Check-in
Check-in start time: 3:00 pm; check-in end time: 6:00 pm early check-in subject to availability minimum check-in age: 18
Check-out
A late check-out fee will be charged check-out before noon contactless check-out available late check-out subject to availability
Child Policy
Children are welcome. rollaway/extra beds are not available.
Payment Policy
Fee for buffet breakfast: approximately eur 16 per person nearby parking fee: eur 16 per day(984 ft away; open 24 hours) late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets stay free service animals are welcome, and are exempt from fees
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges noise-free guestrooms cannot be guaranteed safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash this property uses wind, solar, and geothermal energy, plus eco-friendly cleaning products
Reviews
saurabh
Nov 21, 2025 01:00:00 PM
Review Score:
8
Summary: we were given a room (old style) which was dark with dim lights, but on request we were moved to a better one from 4th to 5th floor. New room was good , modern and nice size. We senjoyed our stay, staff was decent. English lady at the front desk was helping and nice. Cleaning was bit of an issue, cleaner comes and somedays fold the blanket, sometime change the towel, but dont clean the washbasin or WC or the toilet. You can have coffee at the reception area near breasfast area complimentary, which was nice thing. Breakfast was very average limited menu so we skipped to have it there. Recommend to go to Cafe extrablatt , which serves buffet and ala carte as well. Hotel itself is 5 min walk to aegidientorplatz station. 10 min walk away from Kropcke , so nicest location.
Rest over all, nice stay.
See All Reviews
Reviews
saurabh
Nov 21, 2025 01:00:00 PM
Review Score:
8
Summary: we were given a room (old style) which was dark with dim lights, but on request we were moved to a better one from 4th to 5th floor. New room was good , modern and nice size. We senjoyed our stay, staff was decent. English lady at the front desk was helping and nice. Cleaning was bit of an issue, cleaner comes and somedays fold the blanket, sometime change the towel, but dont clean the washbasin or WC or the toilet. You can have coffee at the reception area near breasfast area complimentary, which was nice thing. Breakfast was very average limited menu so we skipped to have it there. Recommend to go to Cafe extrablatt , which serves buffet and ala carte as well. Hotel itself is 5 min walk to aegidientorplatz station. 10 min walk away from Kropcke , so nicest location.
Rest over all, nice stay.
Anais
Jul 30, 2025 05:42:34 PM
Review Score:
6
Summary: The location was good and the room was clean however I had the sign to please clean my room up for two days and it was not cleaned. On the second day I mentioned it at the front desk and all they did was make my bed and replace one towel. They didn't vacuum, replace visibly dirty sheets or even wipe around the sink. That was disappointing and highly affected the overall rating.
Ava
Jul 15, 2025 11:27:00 PM
Review Score:
4
Summary: Lock box code didn’t work, sat outside the hotel at 1am for over half an hour whilst it was sorted.
Friend had a seizure whilst outside and hit her head on the pavement. When in rooms one colleague power went out and had to be switched to another room, my room was dirty on the floor and my feet were full of dust and dirt. Overall just really poor for the money we paid
Roger
May 29, 2025 06:04:38 PM
Review Score:
6
Summary: Convinient walking distance to city center so well located. At our stay we got a room on 4th stock with a non working elevator.
Search criterias before booking, parking and a/c ,no a/c in the hotel and external parking in the surrounding.
Kerstin
Apr 19, 2025 12:02:13 PM
Review Score:
10
Summary: .
Jon
Apr 11, 2025 03:04:55 AM
Review Score:
10
Summary: I can not say enough good things about Antje and her team!! From connecting with them a week before I arrived to the day I walked in the front door to the day I left, they were professional, friendly, helpful and engaging!! Very much a family feeling! The morning breakfast is fantastic!! They have a small bar right at reception with fantastic local beer and small pizza to order! This is a wonderful boutique style hotel! I will be back!
Peter D.
Apr 8, 2025 02:56:03 PM
Review Score:
4
Summary: The hotel is messy. There is clutter in many places, including cleaning supplies (cloths, cleaning agents), garbage bags with used bed linen, cardboard boxes with products for room replenishment. This is not only when they are cleaning. The vacuum cleaners are just pushed into the corner of the hallway. There are empty plant boxes and empty refrigerators. Room cleaning is very poor. The hotel appears very worn. The staff are polite and seem service-minded. But their appearance, clothing, and general behavior are not what you would expect from a service business or even a medium-quality hotel. For example, the reception is empty while the receptionist is smoking on the street. Breakfast was acceptable.
There is no coffee maker or similar in the rooms. Soap and shampoo bottles are maybe half full if you're lucky. The good thing about them not tidying up is that you can find an extra bottle of mineral water in the hallway from the cardboard boxes.
The location is good. Although the hotel stay is not expensive, it is still far too costly for the value provided.
Overall, the hotel seems poorly and unprofessionally managed. It is not the worst - but definitely among the worst hotels I have stayed at.
Donna
Jul 4, 2024 03:43:57 PM
Review Score:
6
Summary: Stayed here for one night before flying home. Hotel is approx 10 mins walk from main station through city centre. Sits on a busy main road directly across from Town Hall, which is stunning to say the least. Rooms were ok, we booked two. The were clean, but a toothbrush was left in the shower in our room, and a previous travellers tshirt in my sons room wardrobe, so perhaps not checked thoroughly. When we arrived, we were met with a sign on the door saying reception was closed at 6pm and call a hotel in Hamburg to gain entry. After a few panicky minutes, we found lock boxes and an email sent whilst travelling to tell us the code. Not exactly customer friendly. However reception opened at 6am following morning. Breakfast was provided, which was basic, I think as the hotel was strangely quite. Could do better in terms of customer experience. But stay was ok.